SHOPPING

Ordering on Lapis Bard

To make purchases on Lapis Bard Online Store, you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each product page, you will find all the available sizes and colors, a description and the features of the item. Click on the product image to zoom in and see all of the details.

How to order

  • From the item page, select the desired color and size of the product
  • Add the product to your Cart
  • Once you have finished shopping, click on the Cart
  • Select a shipping method and a payment method
  • Enter your shipping details and on the following page, your payment details
  • Check that the information you have entered is correct and click "Buy Now". After a few minutes, you will receive a confirmation email with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Yes, totally! You can navigate the mobile-optimized version of our website and continue shopping on your phone.

If your order has not been shipped, you will be able to make changes to your order like changing colour, adding products to your order, removing products or swapping them. Please send an email with your request to info@lapisbard.com , we shall get back to you ASAP.

For sure! Reach out to us on our customer care number (+91) 1800 102 7366 And we will assist you in placing an order online ( 9 am to 6 pm IST)

If your order was damaged during transit, kindly take a photograph of the damaged item and send it to info@lapisbard.com along with your order details. In case there is no stock of the said item, we shall send you a replacement with equal value.

Please send us a mail on info@lapisbard.com and we shall inform you on the availability of the product ASAP.

If your order has not been shipped, then our customer service will guide you through the cancellation process. However, if the order has been shipped the order cannot be cancelled. The package can be returned as per the Return Policy.

MY ACCOUNT

Benefits of Registering Registering will give you a personalized experience where you can Create an account for access to exclusive areas and services dedicated to our customers. Your account comes with the following features:

  • Wish List
  • My Orders
  • Fast Checkout

When you register, Lapis Bard recognizes the country in which you are located and automatically associates it to your account, which will be active only on that country's version of the site.

When you register, Lapis Bard recognizes the country in which you are located and automatically associates it to your account, which will be active only for that country's version of the site. If My Account does not recognize your email address or password, verify that you are navigating the version of the site on which you registered the account. If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it. For further assistance, contact us, we will be happy to assist you.

We are extremely sorry for this inconvenience. Please check the details of the address entered and if the area code/ zip code is valid. If the issue persists, please write to us at info@lapisbard.com and we shall get back on your issue ASAP.

Subscribing to our Newsletter comes with the following benefits:

  • be among the firsts, to discover the latest news from Lapis Bard
  • access promotions reserved exclusively for our customers.
  • receive our style tips.

…and much more!

You can subscribe from the Home Page, by entering your email address.

SHIPPING

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

If your order has not been delivered within the estimated period, we suggest you try the following options:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
  • Check that the address indicated for the delivery is correct
  • In case of a missed delivery please contact Bluedart, FedEx. For further assistance, contact us, we will be happy to assist you.

Unfortunately, it is not possible to choose a specific date and time.

However, you can try to contact the Bluedart, FedEx courier service directly, to organize a possible delivery date.

We ship to almost all countries if there is a courier/ postal service available. You may also send us an enquiry to info@lapisbard.com

Your shipping costs will be visible as you come to the checkout page. Keep adding all the items you wish to buy, to the bag and once you reach the checkout page, you will see the cost of shipping.

We use FED EX/ BLUE DART/DHL…for delivering our orders.

Based on the destination country, you might have to pay additional import fees, taxes, brokerage fees, handling fees and/or other taxes. While shopping online with us, you will see that all these delivery fees/taxes (if applicable) are indicated in the Shopping Bag, throughout your order checkout process. Here the exact amount of local taxes and duties for the orders are calculated. The total amount you pay at the end of your payment will be inclusive of all the taxes/fees. You would not need to pay anything extra when your package is delivered to you.

PAYMENTS

Lapis Bard Online Store accepts the following payment methods:

Credit Card, Debit Card, Netbanking, UPI, Online Wallet, Credit Card EMI

The total will be charged to your card when the order is placed.

On Lapis Bard Online Store, every purchase is made with maximum security, thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

You will get a copy of your invoice on your registered email id, right after the purchase.

Yes, we do accept cheque as a mode of payment, however the order placed shall be shipped to you only after the encashment of your cheque into our accounts.

PRODUCT CARE

Lapis Bard has a long history of producing the very finest in writing instruments, including fountain pens, ballpoints, rollerballs, and pencils. Writing Instruments require very little maintenance from an official Service Centre. However, there are some simple things that you can do to care for your product.

Fountain Pen

Holding a collection of some of the finest fountain pens, Lapis Bard comes with the following points to help you have your pens for a longer period of time.

- Make sure you are using fresh ink and not the ink that has been opened for over a year.

- Clean the nib of your fountain pen periodically in every couple of months.

- Rinse the nib in tepid water.

- Avoid the use of alcohol or other solvents.

- Make sure you shake out the excess water after rinsing.

- If you're traveling in flight or train, your fountain pen will be exposed to fluctuating air pressure. The tip here would be to uncap the pen with the nib pointed upwards, after the journey.

- To save yourself from sudden leaks during journeys, either keep it empty or fill it up with ink.

- To avoid the ink to dry off, always cap the pen after use.


Roller Ball

Tips for the Roller Ball refills

- Keep the rollerball away from materials to avoid ink coming out of the refills.

- Retract the tip of the rollerball pens in order to avoid ink leakage.


BallPoint

Ballpoint pens are handy and great for writing too. One tip to keep them going is to not handling its retraction mechanism by yourself. Lapis Bard has Service Centres for its customers, so you can always leave it to them for proper handling of your pen.

Pencil

Again, the retraction mechanism of pencils can be challenging as well as crucial. So, leave it to our Customer Service Persons.

Specific Care

Your writing instrument can be easily damaged by external forces. The best way to keep them safe is storing them in a soft leather pouch or bag. This will prevent unwanted scratches.

Our Guarantee

Your Lapis Bard writing instrument is covered by an international guarantee for a period of 24 months from the date of purchase against faults in materials and workmanship, irrespective of the country of purchase. Your Lapis Bard writing instrument will be repaired free of charge, within this period, provided that the fault falls within the terms of this guarantee. Damage and/or defects caused by fair wear and tear, accidents, use which is unreasonable or inconsistent with Lapis Bard's instructions, dismantling or repair by persons other than authorised Lapis Bard repair specialists, or the use of components or accessories other than those recommended by Lapis Bard are not covered by this guarantee. Leads, erasers and ink refills, exhausted in the course of normal use, are also excluded. This guarantee is only valid provided that the guarantee card is properly completed by a Lapis Bard shop or authorised dealership from which your writing instrument is purchased and returned with your Lapis Bard writing instrument. Should your Lapis Bard writing instrument require attention, please send or take it to a Lapis Bard Service Centre or Store, enclosing the completed guarantee card. If sending your writing instrument by post, we recommend that you pack it securely in a padded envelope and insure it prior to mailing. For fountain pens, also remove the cartridges or the converter. Please note that your rights under the guarantee are subjected to your compliance with Lapis Bard's instructions. Please read the instructions carefully. This guarantee is additional to your statutory rights.

The current collections represent the embodiment of this craftsmanship, heritage and expertise. Made to the very highest quality, Lapis Bard leather pieces are unique, beautifully designed and superbly executed. Leather is a natural product, and this means that it requires care and attention over time. In case of marking, wipe the leather with a damp cloth and then wipe it dry. For stubborn marks, a small amount of neutral shoe polish cream can be used with a dry cloth. Our leather will develop its own character and patina with age, making it unique to its owner. Lapis Bard do not recommend the use of alcohol or other solvents on any of our leather products as this will irrevocably damage the surface. Our hardware on the logo, zip and other metal fittings are made from a high specification finish, which ensures that it does not deteriorate through tarnishing. Although scratches cannot be removed, any other marks can be cleaned using a damp cloth and then polished dry to remove any excess moisture.

Leather Guarantee

Lapis Bard leather items are guaranteed against faults in materials and workmanship for a period of 24 months from the date of purchase, irrespective of the country of purchase. Your Lapis Bard leather item will be repaired or replaced free of charge, provided that the fault falls within the terms of this guarantee. Damage and /or defects caused by wear and tear, accidents, use which is unreasonable or inconsistent with Lapis Bard’s instructions, dismantling or repair other than authorised Lapis Bard repair specialists are not covered by this guarantee.

General Care Comments

When not in use, small and large leather items should always be stored in the original pouch. If your items are not going to be used for a long period of time we recommend that you pad out the inside with tissue paper to maintain the shape. Lapis Bard also recommends that you do not overfill your item of leather, as this can distort the shape. It is advisable to avoid prolonged exposure to sunlight, as the colour of your leather piece might be affected. Lapis Bard accepts no liability for damage, defects or scratches caused by fair wear or tear, accident or misuse and repairs by persons other than Lapis Bard authorised repair specialists.

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